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StartupCX

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To improve customer experience, act like a startup:

  • Serve more than you sell;
  • Remember customers, not transactions;
  • Don’t manage products, manage relationships;
  • Operate for the long run, not for today’s closing stock price;
  • Do the right thing, even if no one is watching.
  • Be loyal to every employee who gives his or her all, especially when the economy gets tough.
  • Takers has done enough damage. Put givers in charge of customer experience.

See video: StartupCX – Andy A./PeoplePerHour

Written by Boathill

2013-08-01 at 11:30

Posted in management, study notes

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