To improve customer experience, act like a startup:
- Serve more than you sell;
- Remember customers, not transactions;
- Don’t manage products, manage relationships;
- Operate for the long run, not for today’s closing stock price;
- Do the right thing, even if no one is watching.
- Be loyal to every employee who gives his or her all, especially when the economy gets tough.
- Takers has done enough damage. Put givers in charge of customer experience.
See video: StartupCX – Andy A./PeoplePerHour